Workflow & Efficiency Optimization

Outcomes

· Lower labor per script and faster throughput
· Reduced waste and rework

Typical deliverables

· Time‑and‑motion review
· Layout & queue redesign
· Work standardization
· Scheduling and tasking improvements

FAQs

Where is time lost in the fill process?

Phone triage, prior‑auth loops, unclear queue ownership, and repeated touches per script.

Layout changes that improve throughput?

Reduce walking, separate pickup/triage from production, stage high‑frequency items.

How to sustain gains post‑improvement?

Bake changes into SOPs, daily huddles, and 30–60 day audits until habits stick.

Which metrics show improvement?

Queue time, touches per script, labor per script, and same‑day completion rate.

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