Operations Management

Outcomes

· Higher productivity and lower labor per script
· Consistent patient experience; fewer audit triggers

Typical deliverables

· SOPs & KPIs
· Staffing models & scheduling
· Dashboard buildout
· Manager training

FAQs

Which KPIs matter most?

Labor per script, first‑pass rate, queue time, inventory turns, reconciliation lag, adherence/sync metrics.

How do SOPs reduce audit exposure?

Standardized transfers, DAW handling, signatures/POD, and NDC management create consistent documentation.

What staffing changes help throughput?

Clear roles, tech‑check‑tech (where allowed), batching, and peak‑time float roles.

Training cadence?

Onboarding and at least annually; retrain after policy changes or incidents with tracked competency.

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